Www.archbee.com: Continuum_Industries_<>_Archbee_Customer_Success_Story

customer highlights learn how continuum industries is using archbee in their product with our app widget for a complex enterprise product //cdn embedly com/widgets/media html?src=https%3a%2f%2fwww youtube com%2fembed%2f5ru2uy2ju6w%3ffeature%3doembed\&display name=youtube\&url=https%3a%2f%2fwww youtube com%2fwatch%3fv%3d5ru2uy2ju6w\&image=https%3a%2f%2fi ytimg com%2fvi%2f5ru2uy2ju6w%2fhqdefault jpg\&key=96f1f04c5f4143bcb0f2e68c87d65feb\&type=text%2fhtml\&schema=youtube what is continuum industries​? continuum industries is a software scaleup we work with the infrastructure, but really the physical infrastructure rather than computational infrastructure so things like cables, overhead lines, electricity sector, pipelines, with water sewage, hydrogen gas we have a tool called optioneer that helps our customers plan, design, optimize how they build their networks these days there's a lot of stuff that's getting built, because the energy mix and climate change means that places that energy used to be generated and places where it was consumed has shifted same happens for water and gas so there is a lot of stuff that is being built as a result, the product is quite technical because it's used by engineers, environmental scientists, cost estimators, public consultation managers, project managers, you name it tens of different professions it combines the elements of being technical — a tool for engineers, as well as being technical piece of saas software with a relatively complex enterprise component to it because our customers are complex orgs like public utilities employing thousands of people, we needed a very robust documentation portal and knowledge base what was the problem you were facing before archbee and why archbee over the alternatives? we had something in intercom that was limited, we had something in notion that was also limited we were looking for solutions that will allows us to build an externally facing knowledge base that will be the basis for our product but also something that could be used internally that could effectively become a single source of truth for what our product does, how to use it, what its value is, what are different workflows, what are different technical specs of the product basically to write the bible of everything related to optioneer i found archbee to be the most comprehensive solution for our needs from a couple of perspectives the interface is easy to use, similar to notion, i could immediately pick it up it's clean, nothing flashy, but it works things i liked in particular, the widget, you can embed parts of your portal within your product because the product is developing quite quickly and there's a lot of knowledge behind it especially sort of technical and engineering knowledge, so it's easy to embed the documentation within the product that i could maintain myself without developer hours we haven't fully tested it, but the gen ai search and being able to index different documents is very promising, so we'll see what we make out of that ‍ what are some results you have seen? we're just in the process of launching the product portal so we haven't yet measured the results with our customers but for the time being we started using the portal internally, pouring the knowledge from different people into the portal i do expect that it will be extremely popular with our customers and internal staff we hired a person who will be overseeing it end to end ‍ continuum industries https //continuum industries/ industry saas founded edinburgh, 2018 teams of all sizes build documentation with archbee join 3,000+ teams using documentation as their #1 resource to answer questions https //www producthunt com/products/archbee https //www ycombinator com/companies/archbee