Feedback Analytics

to track the feedback from the visitors that read the published documentation, you will be using feedback analytics to receive votes and comments for each document at the end of the page, in the bottom right corner, there's a question did this page help? 👍 yes / 👎 no once the reader clicks on any of the votes, a comment pop up will show where they can provide feedback about the document after clicking submit, you will see the votes and comments for the respective space where the document was created how to enable feedback form go to the space and click the settings icon ( ⚙️ ) click on appearance tab under the public docs settings section scroll down to public view configuration enable doc feedback (by default is hidden) how to access the feedback analytics panel go to the space and click the 3 dots ⫶ now click on feedback analytics 📅 feedback analytics timeframe the feedback analytics presented here provide a snapshot of user sentiment within the past 30 days for a more extensive analysis, we recommend reviewing data over longer periods the feedback analytics panel will show the data with an overview of average score upvotes vs downvotes number of overall responses number of upvotes number of downvotes want to dive deeper into the feedback for a specific doc? just click the expand button in fromt of the row, and you'll see exactly what your users had to say did they give it a thumbs up or thumbs down? find out! ready to download all that feedback for safekeeping? hit the export csv button form bottom right corner, and you'll have a handy csv file with all the details now you can sort them based on the file and to keep track of your user feedback and hey, don't forget to check in on this feedback regularly it's a great way to stay in the loop on what your users are thinking