Security

archbee security overview we take security very seriously here at archbee we know our customers trust us with their team’s important data, and we use industry best practices to keep it secure backups & data recovery everything stored on archbee is backed up daily we have tested our recovery procedures, and in the event of a data loss we are able to restore from backup within an hour we also allow you to https //docs archbee io/exporting documents? hstc=59513074 e9bb29b664cb38c360c361271df032eb 1711544780159 1728890089233 1728897248740 548& hssc=59513074 12 1728897248740& hsfp=1038360477 in markdown format at any time, for additional peace of mind encryption in transit and at rest when using archbee, all of your data is sent via https/ssl that means your data (e g passwords and document content) are encrypted so it can’t be intercepted by hackers both our primary database and all backups are encrypted all communication across data centers is over ssl all communication in the same datacenter is made in a private network (aws vpc) availability we strive to make archbee a highly available service that our customers can rely on archbee runs on infrastructure that has fault tolerance and redundancy built in if incidents do arise, we keep our customers informed and work hard to resolve them as quickly as possible our current and past availability information is available at https //status archbee io/? hstc=59513074 e9bb29b664cb38c360c361271df032eb 1711544780159 1728890089233 1728897248740 548& hssc=59513074 12 1728897248740& hsfp=1038360477 hosting & service providers we consider security as primary criteria when choosing service providers to work with our providers are all soc 2 certified we use amazon aws (amazon web services) to host our webservers, cdns, databases and backups you can learn more about amazon’s security here https //aws amazon com/security authentication is provided by our native system, google or slack you can learn more about slack’s security overview here https //slack com/trust/security ‍ billing our credit card processor, stripe, has been audited by a pci certified auditor, and is certified to pci service provider level 1 this is the most stringent level of certification available we never see your credit card information authentication for accounts set up with email, we verify that email address belongs to you and store your password using the industry recommended hash function (bcrypt) access to customer data and audit policies we have strict policies in place regarding archbee employee access to data you store on archbee from time to time, certain employees may need to access customer data in order to diagnose and resolve issues whenever practical, we notify the customer and obtain written consent before doing so we have granular audit logs in place to ensure that any access to customer data is logged continuous improvement all new product features and internal processes are peer reviewed and evaluated for their security impact before they are released to production all new major product releases are met with serious rounds of security checks we use freelancers and partner firms to verify our system is secure to the highest standards we also strive to continuously monitor and improve our security practices in response to industry changes and customer feedback have concerns? want to learn more?‍ send us a note at https //support\@archbee io/? hstc=59513074 e9bb29b664cb38c360c361271df032eb 1711544780159 1728890089233 1728897248740 548& hssc=59513074 12 1728897248740& hsfp=1038360477 mailto\ support\@archbee io we’re happy to help in any way we can